This web site is owned and operated by UK Saunas who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Eurasia Innovations Ltd Unit 9A4 Carcroft Enterprise Park Doncaster DN6 8DD United Kingdom
Phone: 01302 723142
Email: brian [at] uk-saunas [dot] co [dot] uk
VAT registration number 153310745
Company registered in England 08200227
Company number: <Put company number here>
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Goods are shipped using the Pall-Ex 3 day palletised service, you will be informed of our intended shipping date or if you have any special requests please enter at the time of ordering.
We deliver your order right away. We will normally send your order to you in 3 business days. International orders are generally received in under 14 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
UK Saunas warrants its products to be free of defects in material and workmanship.
This warranty extends only to:
1. a retail purchaser of a sauna or parts directly from UK Saunas;
2. the authorized wholesale purchaser of a sauna or parts directly from UK Saunas ; or
3. A retail purchaser of a sauna or parts from UK Saunas authorized wholesaler.
However, in the event of a sale, transfer or conveyance of a sauna or parts from any of the three (3) proceeding persons or entities, any rights, duties and obligations associated with this warranty shall be null and void and of no further force and effect. The sauna or parts must be purchased and used within one year of the manufactured date.
The sauna or parts must be placed in an indoor environment unless the sauna or parts are specifically designed for outdoor use. If an indoor sauna or parts are placed in an outdoor environment, warranty shall be null and void and of no further force and effect. The controls, heaters, electrical parts and wiring must be kept dry at all times and not exposed to any water or liquids.
Indoor Models Parts: Five (5) years warranty on wood, controls and heaters. CD player warranty is limited to one (1) year.
Outdoor Models Parts: Five (5) years warranty on controls and heaters. Wood, outdoor cover and CD player warranty is limited to one (1) year.
Fitting: Fitting of replacement parts by user.
Freight & Shipping: One (1) year on replacement part only.
Indoor Models Parts: Two (2) years warranty on wood, controls and heaters. CD player warranty is limited to six (6) months.
Outdoor Models Parts: Two (2) years warranty on controls and heaters. Wood, outdoor cover and CD player warranty is limited to six (6) months.
Fitting: Fitting of replacement parts by user.
Freight & Shipping: Six (6) months on replacement part only.
The warranty begins on the original date of delivery, and is valid only on products purchased and used in the pointed market. To receive warranty service, the purchaser must contact UK Saunas for problem determination and service procedures. Warranty service can only be performed by UK Saunas authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to UK Saunas or UK Saunas authorized service center.
In-home service will be provided during the warranty period only in the unlikely circumstance that the repair requires a qualified fitter. In-home service is not available in all areas. To receive in-home service, the product must be unobstructed and accessible from floor level to service personnel. If during in-home service repair cannot be completed, it may be necessary to remove, repair and return the product. If in-home service is unavailable, UK Saunas may elect, at our option, to provide for transportation of our choice to and from the UK Saunas authorized service center. Otherwise, transportation to and from the UK Saunas authorized service center is the responsibility of the purchaser.
This warranty covers manufacturing defects in materials and workmanship encountered in normal use of this product, and shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning or other acts of nature; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external plumbing and leaks, external wiring, circuit breakers, fuses or connectors not supplied and authorized by UK Saunas, or which damage this product or result in service problems; incorrect electrical line voltage, fluctuations, and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions that are covered and prescribed in the instruction book; consumable items including light bulbs.
UK Saunas shall not be liable for the loss of use of the sauna or other incidental or consequential damages. Under no circumstances shall UK Saunas or any of its representatives be held liable for injury to any persons or damages to any properties. Specifications are subject to change without notice.
UK Saunas uses the highest quality wood in our product lines. All structures using wood are susceptible to minor dents, scratches and scuffing. This is normal and will not affect the integrity or operation of your sauna.
Wood is a living material that continues to respond to climate conditions, even after being manufactured into a sauna. Variations in the color or grain, and irregularities such fine cracks are part of the natural beauty of the wood and in no way should be considered defects. During normal operation, wood may crack slightly due to the changes in moisture level. This will not affect the structural integrity of the sauna.
Prior to shipping, the wood is inspected for consistency, color and quality. Our saunas are shipped around the globe, and can experience slight blemishes, scratches or scuffs in transit. In most cases, these blemishes on the exterior of the sauna can be concealed by using a small amount of furniture polish, oil or other furniture treatment. The interior blemishes, scratches, or scuffs can be either left alone, sanded or combination of gluing plus sanding. Please avoid any treatment containing benzene or a high concentration of alcohol.
ATTENTION: Shipping damage must be notated on the driver's delivery note UK Saunas must be notified of any damage to your sauna within three (3) business days of signing the delivery note. Failure to notify UK Saunas within the established time frame will result in the owner taking full responsibility for cost of ALL REPLACEMENT PARTS including shipping and handling fees.
Your statutory rights are not affected
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01302 723142 (International +44 01302 723142) or fax us on or write to us at Eurasia Innovations Ltd Unit 9A4 Carcroft Enterprise Park Doncaster DN6 8DD United Kingdom
UK Saunas do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.